Service Level Obligations

Designed For:

Users who want to understand the service level obligations in their contracts.

Purpose:

This screen identifies 17 obligations that may be found in service level agreements and presents them in a structured format.
Each obligation is broken down into sub-parts, as follows:
1. Responsible Party
2. Obligation Summary (plus a standardized version, where available)
3. Consequence Summary (plus a standardized version, where available)
4. Obligation Trigger
5. Trigger Type
6. Obligation Type

Limitations, Assumptions, Details:

The screen has been validated only on service level and related agreements. Evaluation on a random sample of 30+ contracts achieved ≥85% precision and ≥90% recall across all questions.
Some questions return detailed summaries; others return yes/no. The screen may only return a single obligation per question. Standardized outputs are generated only when a single obligation or consequence exists. Time references such as “business days” are ignored. See the user guidance for details on each question.