Service Level Obligations

Designed For:

Users of any type of services who have a need or desire to understand contractual service level obligations.

Purpose

This screen contains 17 obligations that may be contained in service level agreements. The obligations will be output in a structured format, allowing users to better understand their contractual service level obligations. Each obligation will be broken down into sub-parts, as follows:

1. 1. Responsible Party
2. 2. Obligation Summary (may also include a standardized version of the same where relevant)
3. 3. Consequence Summary (may also include a normalized version of the same where relevant)
4. 4. Obligation Trigger
5. 5. Trigger Type
6. 6. Obligation Type

Limitations, Assumptions, Details:

This screen has only been tested on service level and related agreements. Some questions are designed to output substantive responses while others will output Yes/No responses. This screen may be limited to provide a single obligation per each obligation type. Standardized outputs will only be provided where a single obligation or consequence exists. Standardized outputs will not consider references to "business days", or similar. See the user guidance associated with each particular obligation for additional details.